服務的本質是形成組織與顧客之間良好的交互關系。其目的是獲取雙向價值增值，組織通過服務獲取利潤，顧客通過服務獲取收益。而以服務作為組織核心價值觀所構建起來的組織文化，就是服務文化。
服務的本質是什麼
更新时间：2024-05-15 17:29:19
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